Introduction to Charter

Overview

What is Charter?

The Charter module is used to manage charter flight requests from the initial customer enquiry to the completed flight.

Typical Charter Workflow

Customer Request→ Create Enquiry> Review & Complete Information> Assign Operator→ Prepare Quotation> Customer Accepts> Create Flight> Flight Completed

Enquiry Types

An enquiry represents a customer's request for a charter service.

Creating an Enquiry

New enquiries can be created using the appropriate Enquiry Wizard.

The wizard supports two creation methods:

• Parse customer text – Paste an email or message from the customer. The system automatically extracts available information and populates the enquiry fields.

• Manual entry – Complete the enquiry fields manually without using text parsing.

Always review the extracted or manually entered information before creating the enquiry.

Best Practices

Before creating an enquiry:

• Select the correct enquiry type.

• Collect as much customer information as possible.

• Choose the creation method that best matches the available information.

Before continuing the workflow:

• Verify airports, dates, and other key details.

• Review any automatically extracted information.

• Complete all required fields.

Next Steps

Continue with the following documentation:

• Office Enquiries – Search, filter, review, and manage enquiries.

• Business Processes – Learn operational workflows such as pricing, quotations, operator assignment, and flight creation.

• Reference – View enquiry statuses, charter types, route types, and other reference information.