Home Page→ Flights→ Office Enquiries→ Office Enquiries

Overview

This interface allows you to create different types of queries and view additional information about them.

You have an opportunity to delete any enquiry and change its status.

The variety of filters helps to find the necessary entry quicker and to sort the list according to your needs.

The reports help to export the information in a more convenient view to conducting the necessary analysis.

List description:

  • ID – the unique number of the enquiry. In case of another linked enquiry to the existing one, the id font will be changed to red
  • AWB No. – the number of AWB is shown in case it is linked to enquiry 
  • Broker – the code of the selected broker
  • Status – the condition of the enquiry. It can be:
    • NEW
    • TO ESTIMATE
    • CALCULATED
    • INDICATION
    • QUOTED
    • LOST
    • CANCELLED
    • DUPLICATE/PURGE
    • WON
    • WON-CANCELLED

       * after the / you will see the number of offers from the Pricing tab

  • Customer – the name of the customer that was selected in the entry
  • Customer Contact – the person who was chosen from the list of the customer’s contacts
  • WON – in case the enquiry is WON, the name of the winning operator will be shown
  • Request Date – the date of the request
  • Buy – the amount of the buy price
  • Sell – the amount of the sell price
  • Margin – the difference between the sell and buy prices
  • Currency – the enquiry currency 
  • (%) – margin percent
  • Note – the cell with additional information
  • Office – the name of the company
  • Type – the enquiry’s type (it can be: VIP, Cargo, CommJ, OBC, Comm)
  • Ref No. – the enquiry’s reference number
  • FLT – the icon of the aircraft is shown in case of the linked flight 
  • INV – the tick   is shown in case of the linked job
  • SLX response code – the code that is generated automatically
  • Contr. Bas – the type of the contractor basis
  • Left. D – the number of days that are displayed according to the rules:
    • in case the status is WON, QUOTED, the cell will be empty
    • in case the due date is less than the current one, the cell will be highlighted in violet
    • in case the due date is more than the current date for 1-7 days, the cell will be highlighted in red
    • in case the due date is more than the current date for 8-30 days, the cell will be highlighted in orange
    • in case the due date is more than the current date for 31-60 days, the cell will be highlighted in yellow
    • in case the due date is more than the current date for 31-60 days, the cell will be highlighted in yellow
    • in case the due date is more than the current date for 61-90 days, the cell will be highlighted in green
  • First Flight Date – the departure date of the first From the airport in sector
  • First From Airport – the first  From airport of the first sector
  • First To Airport – the first To airport from the first sector
  • Last Flight Date – the departure date of the last From the airport in sector
  • First From Airport – the last From airport of the first sector
  • First To Airport – the last To airport from the first sector
  • P/C – the amount of the PAX or Cargo

Manuals

How to change the enquiry’s status: 

  • Select the necessary enquiry with the help of the tick 
  • Click the Settings button

  • Select the New status in the selector
  • Click the Update button

The additional menu will appear in case you select Lost or Cancelled status

"Reason" is obligatory if you want change enquiry status to Lost or Cancelled

How to create a new Enquiry: 

  • You have an opportunity to create different types of enquiry
    • VIP – click the New VIP button
    • PAX – click the New PAX button
    • Cargo – click the New Cargo button
    • OBC – click the New OBC button
  • Fill in the required fields on the new tab and click the Save button to finish the creation

Additional buttons

  • Click the Show on Map button to see the map of the world
  • Click the Show extra lines button to see the additional details of the enquiry

The information about the payload, airport of departure and arrival will be shown on new lines

  • Tick the Broker Only checkbox to see the list, where the specified broker in the Broker field is the only one in the whole enquiry

In case the enquiry has more than one broker, this entry will be absent on the interface

  • Click the Details button at the end of a row to see more information about enquiry
    • There you can see the details about each option: origin and destination, payloads, cargo, fixture information, prices of the WON enquiry and other offers from different operators
    • You can tick the Est and Reconciled checkboxes 

Sorting and filtering

  • Click the Filters button and select the necessary field to make the filtration

  • You have an opportunity to make the filtration by:
    • Sort by, Order by, Courier, Contact, Extra info, Basis selectors
    • Awb No, Registration, Response Code input fields
  • Reconciled/Unreconciled 

The list will be sorted according to the availability of tick in the Fixture tab in the R checkbox or in the sidebar with details

  • Invoiced/No Invoiced
    • Select the invoice button to sort the list by enquiries that have linked jobs (the tick   will be shown in the INV column)
    • Select the No Invoiced button to see the enquiries without jobs (the cell will be empty)
  • Contract complete/Contract no - это решили убрать, нигде на интерфейсе не заполняется
  • Billing complete/Billing no -  это решили убрать, нигде на интерфейсе не заполняется
  • Tick the "All" checkbox – filtering the list by all available companies of the user
  • Tick the "Deleted" checkbox to see the list with enquiries that were deleted

Permissions

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