Home Page→ Contractors→ Messaging→ E-mail tool

Overview

The list allows you to see incoming messages to the system. You can filter the list of messages by needed parameters.

List Description

  • Date - incoming date. 
  • From - from mail of a message.
  • Subject - subject of a message. 
  • MQ - Messages in thread.
  • Contractor - contractor of a message. 
  • Link - in case you link to the message Enquiry/AWB/Flight/Quote, you will see a tag icon and qty of a linked record you will see by hover on the icon.
  • Status - message status.

Manual

By clicking on a message at the right hand side of a screen you will see message details. 

At the top in the sidebar you will see next buttons:

  1. Create Quote - by clicking on the button you will see the form of creation of a new quote in the separate tab (working with mail parse).
  2. New VIP - by clicking on the button you will see the form of creation of a new VIP enquiry in the separate tab.
  3. New PAX - by clicking on the button you will see the form of creation of a new PAX (CommJ) enquiry in the separate tab.
  4. New Cargo - by clicking on the button you will see the form of creation of a new Cargo enquiry in the separate tab.
  5. AWB - by clicking on the button you will see the form of creation of a new air waybill in the separate tab.
  6. Flight - by clicking on the button you will see the form of creation of a new flight in the separate tab.

After creation any linked record you will see icon in the Link column and status of the message will change from ‘General’ to ‘Active’

After the buttons you can see the list of messages in thread.

And by clicking on one of the messages you can see the text of mail in the last block.

The template list for messages will open in case you click on the ‘Replay’, ‘Replay All’, ‘Forward’ buttons. 

The ‘History’ button allows you to check the history of a work with a message. 

By clicking on the ‘Open HTML’ message will open in the separate browser tab. 

In addition you can click the ‘Auto Refresh’ button and the list will refresh automatically.

Sorting and Filtering

At the top of the page you can see next filters:

From Date/To Date - filter by date period. 

Search Message - filter by message text.

Search E-Mail - filter by message email.

By the ‘Filters’ button you can see more filters on the page.

Filter by type - filter by message type. 

Links - filter by type of links.

ID - filter by Account ID (Quote ID).

No - filter by Account No (Quote No).

Accounts switch - filter by accounts type: Demo or Sita. 

Also, you can filter the list of messages by archived messages, stared messages or see the list by messages. 

In case you want to reset search filters you can use the ‘Clear Filters’ button.