Frequently Asked Questions (FAQ) Awery ERP:

What are system requirements (end-user)?

  • Optimal: 20-22” display with 1680x1050 resolution.
  • Minimal: 1366 x 800 resolution.
  • RAM - from 8GB, Intel i5 generation 5+
  • Google Chrome, Mozilla Firefox, Apple Safari browser.
  • Windows, MAC, Linux operating System.
  • Adobe Flash player version 32+ (required for User Interfaces) - http://get.adobe.com/flashplayer
  • 1 Mbps Internet connection speed; minimum 4 Mbps for more than 1 active user at once.
  • Adobe Acrobat Reader for PDF viewing - http://get.adobe.com/reader
  • Adobe Air - http://get.adobe.com/air
  • Open Office - http://www.openoffice.org/ - office formats for some Documents Generation (like AWB Printing, Charter Agreement, etc.).

What are technical server requirements (hosted version)?

  • A dedicated or virtual server is required for the hosted model setup and operation of the system.
  • Location in any network provider professional data-center anywhere in the world with 24/7 power and high-speed network connectivity (option of Local server setup is available) - incoming (minimum 8 Mbps) and outgoing speed (minimum 20 Mbps).
  • Intel Xeon (or AMD) processor x 2 (4 cores recommended).
  • RAM – 8GB (16+ GB recommended for high load).
  • 200 GB of hard-disk space (2 x 500 GB recommended).
  • Unlimited data traffic plans (minimum 20 GB – incoming, 80 GB – outgoing).
  • Static IP-address or Dynamic if installed locally in the office.
  • Linux operating system, the best options is Debian OS x64 version: http://www.debian.org/distrib/ or Cent OS x 64
  • SSH Connection to server with full root access enabled user for Awery support team.

Can Awery ERP be used in offline mode?

Awery is 100% web-based solution, so you can use it online only.

What are the types of Awery ERP users?

  1. General user - a user that has login/password allowing to open Awery ERP and is able to work with the system based on the assigned role (set of permissions). Only one user with the same login/password can use the system (if a user logs in with same credentials to another device, current user will be logout automatically).
  2. Crew user - a user with an access to Crew Portal only.
  3. External user - a user with an access to the tools integrated to the customer web-site (for example online charter booking, cargo booking, etc.).

Can one send email/sms from Awery?

Yes, Awery ERP has an integrated mailing/sms tool with templates support.

Is it possible to integrate Awery with 3rd party programs/websites?

  • Awery can be easily integrated into your existing infrastructure.
  • Explore all our integrations here.
  • We can integrate with any third party using API, XML, RPC, etc.

Which types of messages does Awery ERP support?

  • SITA - for Movement Messages
  • CASS - for AWB invoicing
  • IATA CIMP - for AWB Messaging (FFR, FFM, etc.)
  • Any kind of integrations through API, XML, RPC, etc.

How does Awery ensure the security of customer data?

  • All connections are done through secured SSL.
  • Unix based operating system with advanced access setup and security.
  • Life data replication to mirror servers in the cloud.
  • Daily backup of database and files provided to Customer.
  • Cloud hosting in certified network provider that uses industry-best security and encryption.
  • Signed NDA for data protection in place.
  • User management and control are performed by Customer.
  • The user is auto-blocked if a password is wrong during the login (after several attempts).
  • An ability to block user login outside the office network (by IP).